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At Long Living GmbH, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, purchase our products, or use our services. We operate in compliance with the General Data Protection Regulation (GDPR) and are committed to transparency and security in all our data practices.
When you visit our website or place an order, we collect personal information that you provide voluntarily. This may include your name, email address, shipping address, and other contact details necessary to fulfill your order and communicate with you. In order to generate your personalized supplement report, we also collect lifestyle and wellness-related information such as your age range, skin type, hair and nail condition, hydration levels, and general health habits. This information is submitted through our inquiry form and used solely to prepare your customized recommendation.
We also collect technical data automatically when you browse our website. This includes your IP address, browser type, device information, and usage behavior. We use this data to improve website functionality and understand how users interact with our platform. For this purpose, we employ cookies and tracking tools such as Google Analytics and Meta Pixel. These tools help us tailor your experience and assess the performance of our content and advertising. You can manage your cookie preferences through your browser settings at any time.
Your personal data is used primarily to process and deliver your orders, create personalized supplement plans, and communicate with you about your purchases. If you have subscribed to our newsletter, we will also use your email address to send updates about our products, services, and exclusive offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
All payment transactions are handled through secure, third-party payment providers. We do not store your full payment information on our servers. To deliver your order, we share your shipping details with logistics partners who are contractually obligated to use your data only for delivery purposes.
We store your data on secure servers located in Germany and retain it for a period of one year. After that, your personal information is deleted or anonymized, unless we are legally required to retain it for longer (for example, for tax or accounting purposes). We take appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, or loss.
You have the right to access, correct, or delete your personal data at any time. You may also object to the processing of your information or request data portability where applicable. If you wish to exercise any of these rights, please contact us using the general email address provided on our website. While we currently do not have a dedicated data protection officer, we will respond to all privacy-related requests in accordance with GDPR timelines and requirements.
From time to time, we may update this Privacy Policy to reflect changes in legal requirements or in how we operate. If any significant updates are made, we will notify you by posting the revised policy on our website. Continued use of our services after such changes indicates your agreement with the updated terms.
If you have questions or concerns about how your data is handled, please contact us through the contact form on our website or by email. Thank you for trusting Long Living GmbH with your personal information.