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Terms and Conditions
Effective Date: September1st. 2025
Company Name: Long Living GmbH
Registered Office: Düsseldorf, Germany
Please read these Terms and Conditions (“Terms”) carefully before using the website or purchasing any products or services offered by Long Living GmbH (“we,” “us,” “our,” or “the Company”). By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.
1. Scope of Services
Long Living GmbH offers personalized supplement recommendations based on user-provided health, lifestyle, and wellness data. Our services include digital supplement assessments, product formulation, and the sale and delivery of nutritional supplements. All health-related suggestions are informational and do not constitute medical advice.
2. Eligibility
You must be at least 18 years old to use our website or place an order. By using our services, you confirm that you are legally capable of entering into a binding contract and that all information you provide is accurate, current, and complete.
3. Data Collection and Use
When you interact with our services, you provide personal data, including contact details (e.g. email, shipping address), product preferences, and wellness-related inputs (e.g. skin type, hair condition, sleep patterns). This data is used to create tailored supplement profiles, fulfill orders, and communicate with you. For more details on data handling, please refer to our [Privacy Policy].
4. Orders and Payments
All product orders are subject to acceptance and availability. Prices are listed in euros (€) and include VAT unless otherwise stated. Payment must be received in full before we dispatch any products. We accept secure payments via integrated third-party processors.
5. Shipping and Delivery
Orders are delivered to the address provided during checkout. We currently ship within Germany and selected countries within the EU. Delivery times may vary and are subject to logistics providers. Delays due to external factors (e.g. customs, strikes, pandemics) do not constitute a breach of contract.
6. Returns and Refunds
Due to the personalized nature of our products, returns are only accepted in cases of incorrect, damaged, or defective goods. You must notify us within 14 days of delivery at [Insert Email] with proof of issue. Approved returns will be refunded to the original payment method.
7. Health Disclaimer
Our products and recommendations are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice. If you have a medical condition or are taking medication, you must consult your doctor before using our products or acting on our recommendations.
8. Intellectual Property
All content on our website — including texts, graphics, branding, and product formulations — is the intellectual property of Long Living GmbH or its licensors. You may not copy, reproduce, distribute, or use any content without our express written permission.
9. User Responsibilities
You agree to use our website and services only for lawful purposes. You may not misuse our platform, disrupt service operations, or attempt unauthorized access to our systems.
10. Limitation of Liability
To the maximum extent permitted by law, Long Living GmbH shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability shall not exceed the amount paid by you for the specific product or service in question.
11. Amendments
We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with the effective date. Continued use of our services after such changes constitutes your acceptance of the updated Terms.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Berlin, unless otherwise required by mandatory local law.
13. Contact Information
For questions regarding these Terms or any aspect of our service, please contact us at:
Long Living GmbH
Info@long.living.de